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Total Cost of Ownership

Service and Parts Total Cost of Ownership
High value keeps total costs low. We understand the key factors in keeping costs low while maintaining high performance and flexibility.

Discover the difference. Increased uptime, our focus.

SERVICE IS NOT A COMMODITY

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Using Low labour rate providers for your repairs; you will find that you are only considered as source of repair revenue. For this reason, you can’t judge the quality or cost of service on a single area only. For example, the parts from a generic or look-alike supplier may cost less, but Crown Integrity Parts® typically last two to three times longer, providing a greater saving in the cost to usage ratio.

The capability to do the repair correctly, with the quality part, on the first time is a better measure of overall cost savings. Other vital factors that contribute to the lowest cost include a quick response, the availability of parts, factory warranty and a great connection with your lift truck manufacturer. This is what defines how Crown measures excellence service.

FREQUENCY OF CONSUMPTION

The more you need to replace a part, the more costly the part becomes. The cost of replacing parts and labour hours will add up very swiftly. Every Crown customer who has discovered this basic fact has realized the secret to achieving the biggest savings on parts – simply purchase parts less often.

When you analyze the difference between actual hours of use to cost, you’ll see the savings. No generic or look-alike parts on the market will give you better performance or longer usage than that of a Crown Integrity Parts®.

MORE UPTIME ALL THE TIME

Given that operator labour contributes up to 77 percent of the overall cost of ownership, you can see why any downtime is costly to the overall efficiency of your business. By combining the superiority of Crown lift trucks, replacement Crown Integrity Parts® and excellent technical service, we offer a lower overall cost of ownership by increasing the efficiency of your operator workforce.